About

FAQ

• Where is the store based?

  Sha Tin, Hong Kong

• Do you accept orders placed outside of the US?

  We sure do! We welcome different country to order! :)

• How long will it take to receive my order?

  • Order Processing & Fulfillment: Typically 2-7 business days.
  • Delivery Time:
  • International: 10-21 business days.
  • Asia: 7-14 days.
  • Total Estimated Delivery Time: Up to 3 weeks, though delays due to customs or postal issues are possible.
  • You’ll receive an email confirmation with tracking once your item is shipped.

• Return & Exchange Policy

  • You can return or exchange items, but you are responsible for the international shipping costs.
  • Returns must be made within 14 days after the package is delivered.
  • Items should be unworn, unwashed, and undamaged, with all original tags attached.
  • Shipping fees are non-refundable, and you are responsible for both the original shipping charges and the cost of returning the package. These amounts will be deducted from your refund.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.